'Proud to Care' is a set of standards that have been written by University Hospital staff, for University Hospital staff

It is very important to us that our patients have a positive experience during their time in University Hospital.

We want to provide the level of care that all of us would want for our own loved ones.

When patients and relatives thank us, they rarely comment on clinical procedures but they do say things like, "the care provided and compassion shown by staff has been a great comfort to us."

It is not the things patients expect us to do well that makes a difference, it is the way that care is provided and the attitude of all the staff they come into contact with - clinical and non-clinical - that influence how people look back on their hospital experience.

Proud to Care is based on national quality standards, but has been developed by University Hospital staff for all University Hospital staff.

Every ward is responsible for self evaluation and auditing, but the results are monitored across the Trust.  Action plans are implemented following the results of the audit. 

Each month, we focus on a different quality standard.  The 12 key topics are Dignity, Communication, Infection Prevention and Control, Caring for Patients Compassionately, Pressure Area Care and Mobility, Continence, Bladder and Bowel Care, Nutrition, Principles of Self-care Following Discharge, Personal and Oral Hygiene, Administration of Medicines, Clinical Monitoring and Documentation and Promoting Health.

What does Proud to Care mean to our staff?